Poul Lemasters is speaking at ICCFA's Cremation Operator & Arranger Certification Program in San Diego, CA on September 24, 2015.

It's Not Just a Form: The Art, Science and Legalities of Your Forms and Contracts | 11:15am-12:15pm. 

State and federal laws typically regulate your contracts and forms. So many providers worry about JUST being compliant. Your contracts and forms may be required, but there is so much more. There is an art to how they are structured, a science to the numbers, and of course there are legal requirements as well. All of your forms are more than just a form – they are an opportunity to brand, market, and educate. Your forms and contracts are the only things most families will keep after their final arrangements. But are they working for you?

HR Issues — It’s Not Just Hiring and Firing | 1:30-3pm. 

Employees are not only one of the biggest expenses for a company; they can also be the most problematic. Good employees are hard to find, and it seems even the best can cause problems. So what do you do when your best employee continues to come in late? How do you handle an employee that makes the nightly news – and not for a good reason. This session will provide insight to real, current HR issues affecting the profession today. The focus is on some tough but prevalent problems that can lead to negative public relations and lawsuits. Overall, the presentation will discuss:

• Disciplinary Issues / Documentation • HIPAA – the Health Insurance Portability & Accountability Act
• Exempt or Non-Exempt, that is the question
• Social Media – how to monitor and control your employees’ use and access in and out of the workplace
• Making the News – what to do if your cemetery finds itself in the spotlight.